Last Updated August 30th, 2025
At WhatsHype, we prioritize the security, privacy, and integrity of our customers’ data and transactions. This Security Policy explains the measures we take to protect customer information, prevent unauthorized access, and ensure safe usage of our platform.
1. Data Encryption
All sensitive data (login credentials, API tokens, payment details) is transmitted using SSL/TLS encryption.
2. Secure Payment Gateway
Payments are processed via Razorpay, a PCI-DSS compliant payment provider. WhatsHype does not store card or banking details.
3. Encrypted Data Storage
User information, including phone numbers, email addresses, and campaign data, is stored in encrypted databases.
4. Limited Data Access
Access to customer data is restricted to authorized personnel only, under strict role-based permissions.
5. API Security
All API requests are authenticated using secure tokens and monitored for abuse.
6. Firewall Protection
Our servers are protected by advanced firewalls to block malicious traffic and prevent intrusion attempts.
7. Malware Protection
We use real-time malware detection systems to safeguard against unauthorized software or harmful attacks.
8. Login Protection
Login attempts are secured with rate limiting, IP monitoring, and captcha verification to prevent brute-force attacks.
9. Account Protection
Users are encouraged to set strong passwords. Repeated suspicious login attempts may result in temporary account lockout.
10. Secure Hosting
WhatsHype servers are hosted on reliable, industry-standard cloud infrastructure providers with 24/7 monitoring.
11. Data Backups
Regular automated backups are maintained to prevent data loss and ensure quick recovery in case of failures.
12. Session Security
User sessions are secured with token-based authentication and automatic session expiration.
13. Audit Logs
System activities are recorded in audit logs for monitoring suspicious or unauthorized activities.
14. Spam & Abuse Prevention
We actively monitor campaigns to detect and prevent spam, phishing, or illegal activities.
15. Employee Security Training
Our team undergoes regular security training to follow best practices in handling sensitive customer data.
16. Third-Party Compliance
We comply with WhatsApp Business API guidelines, Meta’s policies, and telecom regulations for secure communication.
17. Vulnerability Testing
We conduct regular security scans and penetration testing to identify and patch vulnerabilities.
18. Incident Response
In case of a security breach, we have a dedicated response team to investigate, resolve, and notify affected users.
19. Policy Updates
This Security Policy may be updated periodically to reflect evolving security practices and compliance requirements.
20. Contact Information
For security concerns or reporting vulnerabilities, contact us at:
Email: support@whatshype.in
Phone: +91-9860583697
Address: 2nd Floor, Kamal Society, Gangapur Road, Nashik, Maharashtra, India – 422001